Privacy Policy

The General Data Protection Regulation ( GDPR ) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

At Charisma Consultants, we take your privacy and the security of your personal information very seriously. When you register with us (for example, as a client or candidate) or just visiting our website, this policy applies to you. It explains how we collect and protect your personal data and respect your privacy. Whenever you interact with Charisma Consultants, our website collects data for source analytics only.

Here’s how and when we do this, depending on client or candidate

- You visit or telephone our office

- You visit any page of our website

- You submit your CV, along with personal details

Whilst we welcome candidates or clients approaching Charisma Consultants through the following sources, we will not use these platforms to approach a candidate or client directly

- Facebook (outside the EU)

- Instagram (outside the EU)

- Twitter (outside the EU)

- Google + (outside the EU)

- Linked In (outside the EU)

- Website authentication integrations (by your request)

Types of Personal Data We May Collect

- Your name, address, telephone number, email address.

- Your National Insurance Number, Passport / ID details, References, Certificates etc (if transmitted by email, or physically provided)

Technical Data That Identifies You

We maintain website visitor analytics however your Name, Email, IP address and login details are not provided. However your browser type and version, browser plug-in types, time zone setting, location data about where you might be, operating system and version is collected.

Data on How You Use Our Website

The pages you visit and in what order, viewed, page response times, download errors, how long you stay on each page, what you do on those pages, how often, and when you leave.

How We Use Your Personal Data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data (only with your agreement):

To provide to our client / employer -
Legal basis: employment contract legitimate interests

EU Human Resources law, requires our agency to verify your identity -
Legal basis: employment contract legitimate interests

To comply with our legal obligations or a court order -
Legal basis: legal obligations

Your Privacy Choices and Rights

Your choices:

- You can choose not to provide us with personal data

- You can turn off cookies in your browser by changing its settings

- You can ask us not to use your data for marketing

Your rights:

- You have the right to access information we hold about you

- You have the right to make us correct any inaccurate personal data about you

- You have the right to be ‘forgotten’ by us

- You have the right to port your data to another service/agent

- You have the right to lodge a complaint regarding our use of your data

- You can object to us using your data for profiling you or making automated decisions about you

How Secure Is the Data We Collect

Information we collect is stored in locations that have physical and electronic access control procedures in place, and on our own equipment that we have control over. We have also implemented network and software security measures to ensure that your data does not fall into the wrong hands.

Where Do We Store the Data?

Personal data is processed at our office in Wokingham. Occasionally, we may transfer personal data to data processing facilities operated by the third parties identified below.

By submitting your personal data for the purpose of recruitment of domestic and private office staff, you agree that we may process, store and transfer it in this manner. We will never transfer your data outside the EEA, except where were have taken steps to ensure that your personal data and privacy rights will be protected as outlined in this privacy policy.

Third Parties Who Process Your Data

We may have to share your personal data with the organisations listed below for the reasons given in the "How we use your personal data" section above. Your data is shared only when strictly necessary and in accordance with the privacy policy. We regularly review our relationships with these organisations to ensure your personal data and privacy is safeguarded to the best of our knowledge.

- Squarespace & Google Analytics - web analytics services

- Civil & Corporate (DBS : Disclosure & Barring Service)

Cookies

Our website uses cookies. Unless you make changes to your browser settings to turn them off, we will issue cookies whenever you interact with our website. Some cookies delete themselves when you leave our website, others will not delete themselves and help us recognise you when you return. This helps us show you information we think you might be interested in.

Complaints and Feedback

If you would like to contact our office about how we handle your personal data, please email er@charismaconsultants.com. If you have a complaint, please tell us first, so we have an opportunity to address your concerns. If we fail to do this, you can address your complaint to the Information Commissioner's Office who is the UK's independent body set up to uphold information rights.